Terms of Service

Last Updated: December 2025

Welcome to Gonexo (“Company”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our website www.gonexo.in and the travel services, holiday packages, bookings, and related services offered by us.

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Gonexo

Gonexo is a holiday packages and travel services company based in India, offering domestic and international tour packages, hotel bookings, transportation, and other travel-related services.

Company Details:
Go Nexo Holidays (OPC) Private Limited
404B, Archana Arcade,
St. John’s Road, Secunderabad – 500025,
Telangana, India
Email: info@gonexo.in
Phone: +91 7799061617

2. Eligibility

By using our services, you confirm that:

You are at least 18 years old, or
You are using our services under the supervision of a parent or legal guardian.

3. Services Offered

Gonexo provides:

Domestic and international holiday packages
Customized tour packages
Hotel reservations
Transportation and sightseeing arrangements
Travel assistance and support

All services are subject to availability and confirmation.

4. Bookings & Payments

All bookings are subject to availability at the time of confirmation.
Prices displayed on the website may change without prior notice.
Full or partial payment may be required to confirm a booking.
Payments once made are subject to the cancellation and refund policy applicable to the selected package.
Gonexo reserves the right to cancel any booking if payment is not received on time.

5. Cancellation & Refund Policy

Cancellation and refund policies vary depending on the package, destination, hotel, airline, or service provider.
Any cancellation request must be made in writing via email or WhatsApp.
Refunds, if applicable, will be processed after deducting cancellation charges, service fees, and taxes.
Gonexo is not responsible for delays caused by banks, payment gateways, or third-party service providers.

6. Travel Documents & Responsibilities

Customers are responsible for carrying valid travel documents including passport, visa, ID proof, tickets, and insurance.
Gonexo is not liable for denial of boarding, visa rejection, or entry refusal by immigration authorities.
It is the traveler’s responsibility to check travel advisories, health requirements, and local laws.

7. Changes to Itinerary

Gonexo reserves the right to modify itineraries due to weather conditions, safety concerns, government regulations, or unavoidable circumstances.
Such changes will be made in the best interest of the traveler.
No refunds will be provided for unused services due to itinerary changes.

8. Pricing & Taxes

All prices are subject to applicable government taxes and fees.
Any increase in taxes, fuel charges, or supplier costs may result in a price revision, even after booking confirmation.

9. Use of Website

You agree not to:

Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorized access to the website or its systems
Copy, reproduce, or distribute website content without permission

All website content, including logos, text, images, and designs, is the intellectual property of Gonexo.

10. Third-Party Services

Gonexo acts as a facilitator for hotels, airlines, transport providers, and other third-party vendors.
We are not responsible for:

Service quality issues caused by third parties
Delays, cancellations, or losses caused by airlines, hotels, or transport providers

11. Limitation of Liability

Gonexo shall not be liable for:

Any indirect, incidental, or consequential damages
Loss of baggage, personal belongings, or valuables
Delays, accidents, natural disasters, strikes, pandemics, or force majeure events

Our liability, if any, shall be limited to the amount paid for the specific service booked.

12. Force Majeure

Gonexo shall not be held responsible for failure to perform obligations due to events beyond our control, including but not limited to natural disasters, war, strikes, government restrictions, pandemics, or technical failures.

13. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your personal information.

14. Termination

Gonexo reserves the right to suspend or terminate access to our website or services without notice if these Terms are violated.

15. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

16. Changes to Terms

Gonexo reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes implies acceptance of the revised Terms.

17. Contact Us

For any questions regarding these Terms, please contact:

Email: info@gonexo.in
Phone: +91 7799061617
Website: www.gonexo.in